FAQ's

Questions about your order?

Please do not hesitate to contact us. Just simply fill in the form below and we will get back to you as soon as possible.

Delivery

After we receive the payment and the article is in stock, it will be sent within 2-3 business days.
 

Shippingcosts

Pickup at Shop	Free of charge
Local delivery	< 10 kg    €7,25
	> 10 kg    €25,-

For international delivery, please contact us for a shipping quote.

Manage expectations

Most of our products are vintage and/or handmade, so we would like to manage your expections. Colours and textures can slightly vary from the pictures on the website.
 

Returns

If you are not satisfied with your purchase, please return the item within 7 days after the original shipping date. Items returned must be unused and in perfect condition. However, all international sales are final.

You can send the item(s) back to the following address:
TROVE
M. Berger
Hoge Duin en Daalseweg 40
2061 AH Bloemendaal

or

You can make an appointment to drop by our TRŌVE office in Bloemendaal.

Please bring the product, the original receipt or webshop order confirmation. The items and their condition are your responsibility, until the moment we receive them back at the store. We can"t refund damaged or used products. We will send you an email to confirm your return has been received and refund processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 workdays for your refund to appear on your bank statement. Unfortunately we can not compensate your delivery costs.